Closed Virgin Media& previously Virgin Email Account still online in Security matters 02-10-2023; Is it a scam. VM confirmed they have not received it but the agent could not coordinate with YODEL directly and could not liaise with their voice team to communicate with YODEL. Max20000. I have been waiting for 2 weeks to get this parcel after chasing Yodel and VM daily to finally get an explanation. virgin dragging their feet 3 weeks since order, struggling with - 4931565We would like to show you a description here but the site won’t allow us. . I would be grateful for any advice on the best way to proceed. on 02-12-2021 17:04. Account - Mobile. . Yodel, returned to sender. I've replied to numerous emails asking for a returns label but nothing received. 20 You can use your Virgin TV box remote to control the volume function and turn your TV on and off. Please have your parcel tracking ID ready. Manage your broadband, TV, home phone and mobile accounts in one place. 44pm and the parcel was taken in by someone with my last name, this is a complete lie and I can. In cases where we say your parcel has been left safe, we ask that you check around your property and with friends and neighbours before contacting us. May I ask if you have a copy of the receipt given at the counter when you returned this? If so - we can reimburse any charges added on, and if you have the tracking then we can track this. Zavvi. We would like to show you a description here but the site won’t allow us. Seems a shame to throw in the bin plus don't want a bill from Virgin. My parcel with a hub 4 was supposed to be delivered on Tuesday. I have ordered and received parcels through these couriers in between this debacle since cancelling my broadband contract with yourselves. 05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714We would like to show you a description here but the site won’t allow us. As in the title. Yodel tell me that it was last tracked loaded onto a van at the depot ready to be delivered to you. We would like to show you a description here but the site won’t allow us. - Track the progress of your returns. Since then there has apparently been no movement and it is now over 14 days since our upgrade and the period allowed for the return of the equipment. Stay safe online. On the 25th I should have received a Virgin hub three under three tv 360 TV box but the only thing that arrived was a virgin hub 3 I'm a new customer I'm paying for TV WiFi and home phone but the only thing that has come is my hub 3. Scroll down and click on create new label. 10/11/23 15:13. The Gamer Lounge. Hi I ordered an iPhone 13 on Sunday and was sent a verification that it would be delivered via yodel today (5 July). I am new to Virgin, I think I am since still couldn't receive my Broadband hub. We would like to show you a description here but the site won’t allow us. Just joined since 35 minutes agoWe would like to show you a description here but the site won’t allow us. Delivery of Wi-Fi pod was told by virgin it would be with me on Saturday 28th may now 31st may and yodel are giving lame excuses for late delivery by saying item was sent to wrong depot on to them again this morning 31st and still no delivery date…starting to regret signing up for another 18 month c. (East Anglia) Limited (AP East Anglia, A P East Anglia)We would like to show you a description here but the site won’t allow us. on 02-02-2023 09:43. 08/11/23 21:45. We would like to show you a description here but the site won’t allow us. i. Learn more Have I helped? Click Mark as Helpful Answer and solved, or. - Find your nearest Collect+ store. 07-06-2021 13:00. on 25-04-2023 17:04. m that Friday, it would most likely arrive the following day (Saturday) if not, then within 3-5 working days, which is perfectly fine. Hello, My QuickStart box is supposed to arrive tomorrow (5th September) and so far I have not received sms or email from Yodel regarding the delivery window. We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. In response to maubarreira88. Everything you need is posted to you. This will be a few weeks in advance so you'll have. on 16-09-2022 08:23. Yodel returned to sender. GXO operates Virgin Media’s primary distribution center in Wellingborough, known as “the Big Red Shed,” along with 52 “Little Red Sheds” throughout the UK. 4K compatible TV/device required to watch Ultra HD. My quick set up kit was meant to come on the 10th of July Monday was out for delivery and because of some type of delay it got sent back to Yodels delivery depot I got a message from virgin saying sorry for the delay will come on the 11th I stay in yet a whole other day and still nothing the parcel. Xpect Returns is fully tracked, with both retailers and customers able to track the parcel's full journey. I have had a look into your service on our system and I can see you recently contacted our team regarding this. Meanwhile, Yodel got the lowest score on a single criteria of all the firms, scoring just 1. Spoke to them on the chat portal multiple times where I was told it would be delivered on that day. Arrowmunda. Up to 3 WiFi Pods if needed. 3 days(2 days taken off work) I have wasted(Fri,Sat and today), waiting on a delivery, what was due on Friday, but then delayed with no further update at all on the tracking page. We would like to show you a description here but the site won’t allow us. A new secure password will be generated for you. GXO has collaborated with Virgin Media since 1999. Hi , Thank you for your post and update on this I am so glad you have your new phone. My parcel of the broadband and TV box was with yodel and before they even attempted to deliver they have sent it back to sender has this - 5111436. I ordered an iPhone SE3 Midnight 64GB and airpods, on 20th. Find out about charges that you may incur as a Virgin Media customer outside of the standard subscription to your package/services. . As the kit we provide is part of your Virgin Media services and remains our property, we may ask you to return it if you disconnect or change your services. Yodel has apologised directly to Mr Beck and Ms. We would like to show you a description here but the site won’t allow us. backtothefuture. Parcels returned to the retailer within 72 hours. Can I have some assistance with this please as I have done my bit but yet again Yodel seem to have lost or stolen it and I don’t want to. Any help? - 5120948Hi there Bradley2, Thanks for your post and welcome to the community. In fact, I should receive my equipment last Friday, while it was disappeared and none any useful information could be obtained from either Yodel's website or their customer services' call. I'm in a really frustrating situation. May I ask if you've been able to return the equipment? For more information on this, please read here. In fact, I should receive my equipment last Friday, while it was disappeared and none any useful information could be obtained from either Yodel's website or their customer services' call. I ordered an iPhone SE3 Midnight 64GB and airpods, on 20th. Home Phone. The most recent report by Ofcom shows that when it comes to customer service, TalkTalk is on a par with Virgin Media, with only 78% of customers satisfied with their service overall (against 88% of BT customers). If your parcel is able to be rearranged, you will see the options that are available to you. Yodel’s Customer Service number is 0344 755 0117. We could not find the parcel anywhere near the house at all. I don't know if anyone is looking into this and if someone will come back to me or my mother about the matter. So I'm a new customer and my router was due to arrive on Wednesday and I arranged to collect it from a Yodel depot, but when I went there - 5325119. 09/11/23 14:35. Internet and TV services were turned off last Friday (4/11/22) as the previous tenant had left. Whether you happened to be passing a drop store location on the school run or daily commute or just happen to be passing by, once a participating store is open, a drop shop is. Fun story, I was in a block of flats with virgin media. Now get a letter from Virgin saying I have my TV and phone back hoch I cancelled and the bill is £116 a month!!. Switched On Families. Have you received this since your post?We would like to show you a description here but the site won’t allow us. Let us know how it goes. Because it was shittly designed, the people in the. Processed at National Hub. Dial 789 from your Virgin Media SIM or 0345 6000 789 from any other phone (standard charges apply) A return or exchange will be sorted for you in no time at all. From £ 38 a month. Scam texts can also come. About GXO Logistics. Switched On Families. Switched On Families. How to track a home delivery. GXO operates Virgin Media’s primary distribution center in Wellingborough, known as “the Big Red Shed,” along with. They never were. Deal. If you choose to have the equipment delivered to your. SabrinaWe would like to show you a description here but the site won’t allow us. got a text to say they couldn’t - 5153083. QuickStart, set up and connections. Account - Mobile. I'm a Very Insightful Person, I'm here to share knowledge. on 30-05-2023 13:29. on 12-05-2023 19:08. . How do I return my old box. Re: Virgin parcel scam. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. A. In this conversation. There is no accompanying documentation indicating who the retailer is or who ordered it but a virgin mobile Sim. in Security matters 14-09-2023; possible Scam phone call in Security matters 23-08-2023; There is an unknown telephone contact on my Virgin Media account and I can't update it in Security matters 11-08-2023Hi, I changed my delivery address for the self install package but it has not been delivered to the new address. Download The Yodel App Today! Check out your parcel's two-hour delivery window and see a photo of where we have delivered it to Parcel options. Account - Cable. We would like to show you a description here but the site won’t allow us. So far, the order has been stolen by Yodel’s driver. O2 shop or local council recycle yard. Yes - of course. I think this needs to be reported to trade standards as this looks to be a scam from Virgin. SpeedDelivery of your equipment to store via Yodel is free. - Track the progress of your sent parcels. My Virgin Media App. Return to Yodel Store labels are valid for 28 calendar days, after which time they expire and cannot be used or refunded. on 08-11-2022 12:42. Simply select the track your parcel link in the email and enter the code to get the latest update. Available with M50 broadband or faster. Virgin Media warns its customers: ”Phishing is a type of online fraud where malicious third parties may send you an email or online message designed to look as if they are from Virgin Media (or. Just wondering how long it takes Yodel to deliver returned equipment to Virgin. Sports Direct. I've had a new 360 box. on 02-12-2021 17:04. Unfortunately I didn't received any package tracking number nor text with delivery details. Yodel Delivery due tomorrow - No tracking and no order showing. The Voice. Hi, I ordered a iphone 11 contract, phone arrived and went about contacting O2 for code. FREE Virgin Media Returns | Collect+ delivered by Yodel. Paul. To whom is May concern. If you have received an Orange calling card: Enter the 8 digit card reference number from the card, along with your postcode on our tracking page. Return parcels to Virgin Media. I'm a Very Insightful Person, I'm here to share knowledge. Virgin Media is part of the Liberty Global organization, which recently entered a 50:50 joint venture with Telefónica SA to launch a new corporate business, Virgin Media O2. We would like to show you a description here but the site won’t allow us. And now Yodel's delivery tracker is saying that I am unauthorised to make. You may wish to get in touch with Yodel via their customer support team on 0344 755 0117. For queries on delivery charges from online retailers please contact the retailer directly. So I contacted Yodel, and they've said it was delivered at ~14:00 (not 9:30 as Yodel website says). Choose Start your membership, enter your email, and in a few short clicks you’ll be ready to start enjoying Netflix! You can also get Netflix as an add-on. I'm sorry to hear you haven't received a confirmation text for your timeslot. The note stated that they had left his. The latest Tweets from Bill ELIOT (@Bill_Eliot): "I love @viewbug #photocontest would like to show you a description here but the site won’t allow us. I haven't ordered anything, but it claims to be a yodel driver delivering something from Virgin Media. With the issues regarding your online account, that is part of an ongoing outage at this precise moment. Verified account Protected Tweets @; Suggested usersWhy Virgin Media still use Yodel as a delivery partner I don't know. I've received no communication from virgin addressing this, in fact both of the. Just wondering how long it takes Yodel to deliver returned equipment to Virgin. This sometimes will give you an estimated time too. p. A quick phone call to the Banks Fraud line and reported what had happened any future transactions from Virgin will be Blocked. Poor service Yodel, no delivery. We would like to show you a description here but the site won’t allow us. Global Media Limited Customer Service email address : A. Community Natter. Expecting delivery of router today but Virgin Media have not. But until Thursday evening, there is no delivery, no update, nothing. So I contacted Yodel, and they've said it was delivered at ~14:00 (not 9:30 as Yodel website says). Further exclusions & legal stuff apply. Browse Virgin Media Virgin Media. Browse Virgin Media Virgin Media Community. Check with your retailer if you can use our home collection returns service or click here to see if you can return through our Deliver to Store service. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsJust come back nearer to your delivery date – then as soon as a link is displayed, you can track your order. - View Collect+ stores on a map. Security matters. Hi Gwillerz, Thanks for your post, and a warm welcome to our Community Forums. On the day my phone was due to be delivered I checked Yodel who informed me that the phone would not be delivered and has been. 5 years ago: Virgin Media confirming my new tivo box will be delivered the next day. Options. Processed at National Hub. Have you received any further communication from our Mobile team about this delivery? Have you seen if the order has been on its way to you from the tracking number at any point, or has it always sai. In response to Zach_R. Being returned to Virgin Media. Deal. I am afraid that due to the sensitive nature of your query we would advise that you contact our team in relation to the mobile issue 📞 0345 600 0789. The tracking on the yodel site has left me so confused! On Thursday 16th it said returned to sender at 8. Sign in . The issue is there was more than one item in the parcel. When I queried this, I was told the back office had cancelled my order and I’d need to apply again with no. Once it is, you'll receive a letter/email advising you of the date we're moving you over. I am really fed up. Signed up with VM and hub, tv box and services were due to be delivered and activated on Wednesday (9. Closed Virgin Media& previously Virgin Email Account still online in Security matters 02-10-2023; Is it a scam. Parcel appears to be stuck at their National Hub! See below: Tracking details for 8KXE002539244961 Thursday, December 29 2022 11:52 Parcel to be taken to a Yodel serviced Collect+ Point 11:52 Received at SCOT-MID CO. Sorry to hear you have been having issues with your Yodel delivery. All parcels, including collections and returns dropped off at a Yodel Store can be tracked via our tracking page or our app. Security matters. - Create returns labels for 300+ retailers. Download it for your iPhone. Through the Yodel Track app you can arrange your Yodel Deliver to Store return and track its journey back to the retailer all in one place. . I had a text from Virgin saying "Yodel will be in touch with your 2 hour timeslot. once the package has been entrusted to the Yodel network! 0 Kudos Reply. Following our upgrade to Volt I returned a Hub 3 via Connect+ on 29 September. Tesco Direct. I'm moving into a new place and the only information I've recieved is. I have received texts from VM and e-mails from Yodel since then trying to deliver me another Hub 5. Forum; Apps. When you disconnect or change your services we'll send you a pre-paid postal returns pack for any kit we want returned. We would like to show you a description here but the site won’t allow us. No recent parcel is showing under your name and address. in Security matters 14-09-2023; possible Scam phone call in Security matters 23-08-2023; There is an unknown telephone contact on my Virgin Media account and I can't update it in Security matters 11-08-2023Hi , I am very sorry about this. Access your bills, diagnose faults and manage your package. . My parcel of the broadband and TV box was with yodel and before they even attempted to deliver they have sent it back to sender has this - 5111436. I received a Yodel delivery of an iphone 14 pro max along with an Apple Watch. When your order has been dispatched, you'll receive an email from Yodel with a unique code to track the delivery. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. Now I have. ) Need help? Visit would like to show you a description here but the site won’t allow us. I would be grateful for any advice on the best way to proceed. So today the yodel delivery guy delivered a parcel to my address told me he had to place in on door step to take a photo so ok with that pick it up take in side then noticed not my name or address someone else's and not even a parcel from virgin yet this parcel picture is linked to. . - 5160409I'm a new customer, due to recieve my quickstart pack tomorrow but I don't have a yodel tracking number to see when it will arrive. I delayed delivery by Yodel for a week, but they are still intent on giving me another. I ordered an iPhone SE3 Midnight 64GB and airpods, on 20th. Hi my hub was suppose to be delivered on Friday 17th March, I believe my services also started then. I'm very sorry to hear about the poor experience you've had with the delivery of your equipment. A Yodel drop store is usually a convenience store, pharmacy, supermarket, or similar; in fact, you’ve probably been to one on numerous occasions without even releasing. Entertain me; Broadband Deals. Yodel have failed to find my address for the last 2 days - making it 5 in a row - despite the fact that I spent an hour on their chatbot support yesterday and gave them full written instruction on how to find us. I tried to contact Yodel customer service. However, I don’t have a yodel reference number and I can’t register for my Virgin Media account to check this is still the planned delivery date (when I try to register, I get asked to enter my email address which. 7 stars for customer service. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin. Fun story, I was in a block of flats with virgin media. Compare TV, broadband and phone; Oomph bundlesMy Virgin Media makes managing your account easier with all your information in one place. Options. . Horrific service from Virgin Media !!! on 21-09-2022 16:05. We would like to show you a description here but the site won’t allow us. . Virgin Media is part of the Liberty Global organisation, which also includes other media and. Received message from Virgin your Hub 4 will be delivered on the 14th June 2022 you will be informed of a 2hr time slot. - Track the progress of your returns. 3 days(2 days taken off work) I have wasted(Fri,Sat and today), waiting on a delivery, what was. 5 years agoIt was meant to be delivered yesterday I can't contact a human on live chat or phone at Yodel. Virgin Media is part of the Liberty Global organization, which recently entered a 50:50 joint venture with Telefónica SA to launch a new corporate business, Virgin Media O2. Explained when ordering that was the latest date I could wait as my existing mobile was going to my daughter who was travelling abroad with her 2 young children. Rob Beck ordered a new router from Virgin Media in March. Despatched from BOREHAMWOOD DEPOT. Yodel say I have to speak to Virgin to get the package re sent. But this was before we were due to move in - so when Yodel gave m. Two different men tried to retrieve the parcel from me but I. Please respond to this when you can and we'll proceed from there. From £ 28 a month 18 month contract Check it out Broadband only Don’t need our phone services? Scale it back with our broadband only option, pure and simple. i. They offered an earlier date but that didn’t suit as I was away over Christmas and New Year. Meanwhile, Yodel got the lowest score on a single criteria of all the firms, scoring just 1. See Deal. 44pm, yodel webchat confirmed the drivers sat nav states he was at my location at 3. If you didn't arrange your return through the app, you can find. No hub and no tv box…. . So either collect plus yodel or virgin media have lost it and are charging me for it!”Yodel didnt deliever my quick installation kit and i do not have a tracking number to track where my broadband kit is. Yodel is highly rated from customer reviews on Trustpilot. Security matters. You are advised to contact your seller and they can help you with the correct parcel details and get back to us. Solved: Waited in yesterday for a Yodel two hour delivery slot, no modem, Contacted Yodel using their app and they cannot give me a - 5153083. Virgin media is one of the worst for this in that due to their proprietary fibre system you have to use their router initially and if you want to use your own you have to bridge through theirs. Mobile Your Account. This is a common and effective way to try and control web traffic and customer volume. I'm going to send you a private message in a few moments so that I can take some additional details from you and have a closer look at things. He assisted me with that but not beyond that. Dial: 150 – free on our home phone or mobile. Yodel, a VM's designated courier, thinks the parcel has arrived but fails to update the parcel tracking. Yesterday it was showing for delivery, today if I hadn’t. on 16-03-2023 19:38. Parcel appears to be stuck at their National Hub! See below: Tracking details for 8KXE002539244961 Thursday, December 29 2022 11:52 Parcel to be taken to a Yodel serviced Collect+ Point 11:52 Received at SCOT-MID CO. Have a good weekend. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. . 7 stars for customer service. Stay safe online. If you're waiting to receive a parcel or have sent your returns via Yodel, you might experience delays with. Global Media Limited - Phone number All directors of A. What have Yodel advised in regards to the delivery? Have they raised an investigation? RPYodel Lornetwining66 Joining in Options on 27-03-2023 21:51 Can someone tell me I've had a TV box ordered from 25th but not arrived on Yodel app it's saying it's. We’re the trusted partner of over 350 of your favourite brands to make shopping online as easy as it is in the high street. Entertain me; Broadband Deals. SpeedWe would like to show you a description here but the site won’t allow us. Drop off your item at a local Yodel store at a time that's easy for you, whether that's on your way to or from work, or on. Excludes all third party directory enquiry services. GXO operates Virgin Media’s primary distribution center in Wellingborough, known as “the Big Red Shed,” along with. I haven’t ordered a phone and have never had a contract with Virgin. Hello NeganGaming, sorry to hear of the issues with your Yodel delivery. That evening the Yodel tracker says delivery was attempted but they “couldn’t gain access to the property”. Need to contact Virgin Media Customer Services? Call: 0345 454 1111 WhatsApp: 07305327112. Hi I placed an order for a contract phone with you, received confirmation of everything including direct debit date, new phone number etc. Verified account Protected Tweets @; Suggested usersWe would like to show you a description here but the site won’t allow us. Thanks. Thanks in advance. Well-informed. . Returned to Virgin Media. Do you agree with Yodel's 4-star rating? Check out what 487,613 people have written so far, and share your own experience. I preordered the IPhone 14 pro max 256gb for it to arrive on Friday the 16 of September. Sign in to My Virgin Media a. i. We would like to show you a description here but the site won’t allow us. NathanielKelly. Virgin media customer service is not able to provide accurate information or even have a clue!According to Virgin I received package on 15th since it was sent by Yodel and their tracking says it was delivered at 9:30 on 15th. 07480632098. Shop online with over 90 brands and have your items delivered to your local store. I ordered my new device on the 16/04/2022 I accepted the credit agreement and received the email stating my order would be delivered on the 19/04/2022 I then clicked on the link for delivery and it states that my order has been returned to sender. If you’re not offered QuickStart or would rather have your. Hi all, Yodel failed to deliver my virgin kit for my 1gb new installation and I move Thursday evening . Virgin sent a text saying Yodel would be in touch with a 2-hour delivery slot. Hi VM, I placed an upgrade order last week and was told my new modem would be delivered on 25/11 by Yodel. Hi . I think this needs to be reported to trade standards as this looks to be a scam from Virgin. No still no tracking number. Fill in our form here to cancel your unused Return to Yodel labels and start the refund process. " Not sure if genuine. Account - Mobile. There are now several posts on here about this scam which has happened to me in the last week. We would like to show you a description here but the site won’t allow us. Shop. Shop. There are two ways to return a parcel through Yodel. Courier firm, Yodel, is experiencing delivery delays following a cyber 'incident' on its network. I would like to know if i can rearrange delivery or cancel the order. We would like to show you a description here but the site won’t allow us. Anything else on the BT network you could just use a 3rd party (superior) router without bridging. I call virgin and they have no idea about it being returned. Hi my hub was suppose to be delivered on Friday 17th March, I believe my services also started then. Courier firm, Yodel, is experiencing delivery delays following a cyber 'incident' on its network. Options. Have checked junk/spam folder as well but nothing. 3 weeks ago. Because it was shittly designed, the people in the flats had holes drilled through the front wall and the cables running down the outside of the building. Phone. Processed at National Hub. Complain case #030322910. Virgin Media. I’m not getting anywhere with the WhatsApp service. 05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714 Registered number: 05200072 - Registered in England & WalesOptions. QuickStart, set up and connections. Something went wrong with the order, and Yodel returned the package to Virgin before it left their depot. All the documents were signed , all. It's obvious this is not an isolated incident because so many of us are yet to receive the Xbox. 05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714We would like to show you a description here but the site won’t allow us. The earliest date for someone to pick up the hub was around 20th January. Options. I am new to Virgin, I think I am since still couldn't receive my Broadband hub. Yodel can bring your QuickStart kit to your door or can be delivered to a Yodel Store – whichever’s most convenient. About GXO Logistics.